PRIVACY POLICY

Last Updated: Jan 1, 2026

1. Introduction
Starlink IPTV (“we,” “our,” “us,” or “the Company”) is committed to protecting your privacy. This Privacy Policy describes in detail the types of personal information we collect, how we use it, the limited circumstances in which we may share it, and the rights and choices you have regarding your data. By subscribing to and using our IPTV services, you consent to the data practices described in this policy.

2. Information We Collect
We collect information that you provide directly and data generated from your use of our service.

• A. Information You Provide:

  • Account Information: Your full name, email address, telephone number, and a secure password when you create an account.

  • Billing Information: When you subscribe, we collect payment details necessary to process your transaction. This may include credit/debit card information (processed by our secure third-party payment processors) and billing address.

  • Communications: Records of your communications with our customer support team.

• B. Information Collected Automatically:

  • Usage Data: We collect data about your interaction with our service, including channels viewed, time and duration of viewing, content accessed, and features used.

  • Device and Technical Data: We automatically collect your IP address, device type (e.g., Smart TV, mobile phone, set-top box), operating system, browser type, and unique device identifiers. We may also collect diagnostic and performance data related to your connection.

  • Cookies and Similar Technologies: We use cookies and similar tracking technologies to remember your preferences, understand how our service is used, and personalize your experience. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information
We use the information we collect for specific, legitimate business purposes:

• Service Provision and Fulfillment: To create and manage your account, provide the IPTV service, process your payments, authenticate your access, and send you necessary service-related communications (e.g., subscription confirmations, renewal notices).

• Service Improvement and Development: To analyze usage trends and patterns, understand audience preferences, troubleshoot technical issues, and develop new features, content, and services to enhance your experience.

• Customer Communication: To respond to your support requests and inquiries. With your prior consent where required by law, we may also send you promotional offers, newsletters, and marketing materials about our service. You can opt out of marketing communications at any time by using the “unsubscribe” link in any email or contacting us.

• Security and Fraud Prevention: To protect the security and integrity of our service, detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activities.

• Legal and Regulatory Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We only share your data in the following limited circumstances:

• Service Providers: We engage trusted third-party companies and individuals (“Processors”) to perform functions on our behalf, such as payment processing, data hosting, customer support, email delivery, and analytics. These providers have access to your information only to perform these tasks and are contractually obligated to protect your data and not use it for other purposes.

• Legal Obligations: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect and defend our rights or property, (iii) act in urgent circumstances to protect the personal safety of users or the public, or (iv) protect against legal liability.

• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your information may be transferred as a business asset.

5. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS for data in transit), secure data storage, access controls, and regular security assessments. While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.

6. Data Retention
We retain your personal information only for as long as is necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. Retention periods vary based on the type of data and the purpose for its collection. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:

• Access and Portability: You can request a copy of the personal data we hold about you.

• Correction: You can request that we correct any inaccurate or incomplete data.

• Deletion: You can request the deletion of your personal data under certain conditions.

• Opt-Out of Marketing: You can opt out of receiving promotional communications at any time.

• Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.

• Object to Processing: You can object to our processing of your data where we rely on legitimate interests.

To exercise any of these rights, please contact us using the details in Section 9. We may need to verify your identity before processing your request.

8. Third-Party Links
Our service, including any electronic program guide (EPG) or portal, may contain links to websites or services operated by third parties (e.g., content providers). This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. International Data Transfers
Our service is operated globally. Your information may be transferred to and processed in countries other than your own, which may have different data protection laws. We ensure such transfers are compliant with applicable laws and that your data receives an adequate level of protection through mechanisms like Standard Contractual Clauses.

10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other reasons. The updated version will be indicated by a new “Last Updated” date at the top of this page. We will notify you of any material changes via email or a prominent notice on our service prior to the change becoming effective. We encourage you to review this policy periodically.

11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Starlink IPTV Customer Support:

WHATSAPP: +1 (334) 355-9784

EMAIL: sales@starlinkiptvkenya.com